Obtain a Copy of the Store’s Coupon PolicyNext, go to the Customer Service Desk of that store and ask for the written coupon policy. Another option is to go to the store’s website and see if the coupon policy can be printed from there. That piece of paper can be very helpful because sometimes cashiers aren't sure about the store's policies regarding coupons. You may need the written policy to nicely prove your point. I've been in that position before.
Obtain a Store Loyalty CardLastly, ask if the store offers a Loyalty card at the Customer Service Desk. Loyalty Cards are what you present to the cashier at the time you are unloading your groceries onto the belt to be rung up. They are the size of credit cards and sometimes you'll also be given a Loyalty Card that can be attached to your key ring--very handy. Technology now allows us to upload them to apps, I’ve recently downloaded Beep ‘nGo, which frees users from carrying them on a key ring. One simply pulls up the store’s card from the phone app of choice and the cashier can scan it from the phone. Using Loyalty Cards can help you buy items at sale prices, earn free gasoline, earn coupons for future purchases and download store coupons. If you already have a Loyalty Card, please make sure the store has your current contact information on file. You may be told to update your information by calling the corporate headquarters of the store or going online to update the information. Either way, it's important to do. If you don't, you risk missing out on some good deals coming in your mailbox (email or snail mail).
When A Shopping Experience Doesn’t Go SmoothlyRemember, if you run into a situation that you don't think was handled properly at the store, please call the corporate headquarters CSD (Customer Service Department) and share your experience. You'll want to jot down the names of those employees that you spoke with (at the store) so you can provide that info to the CSR (Customer Service Representative) with whom you speak. There have been times when I've had to call a store's CSD and I've been told I was correct about an issue. The CSR, in turn, called the store and spoke to the manager. The situation was rectified during my next shopping visit. Just be calm. That's very important. You can catch more flies with honey than vinegar.
That concludes part one of my series. I hope it's been helpful. If so, please consider following my blog. You can receive my posts via email where it says “Subscribe Via Email” on the right sidebar, OR follow via my RSS feed button OR the other social media buttons in my sidebar.
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